☆ School Opening Day：
Monday to Friday：08:30~22:00
Saturday and Sunday：08:30~17:30
☆ Winter/Summer Holiday：
Monday to Friday：08:30~17:30
Saturday and Sunday : Closed
Closed during National Public Holidays and Special School Holidays. Please follow the latest news if any changes occur.
……More Information……
Collection of Reader's Frequently Asked Questions
Should you have any question, please dial (03)856-5301 #1429 and ask a librarian
Placing holds: If a requested item is currently being checked out, you may place a hold for that item online, by phone, or at the Circulation Desk. For items currently available in the library, you may borrow in person at the Circulation Desk.
Placing holds online: You may place a hold for a checked out item online. Select the accession number of the requested item, follow the system instructions and enter your patron ID and password (your default password is your ID no.), click on submit, and wait for the system confirmation.
Placing a hold by phone: Please dial (03)856-5301 #1422
How to renew?
You may renew items 8 days before due date. You may NOT renew when you have outstanding fines, or the item is overdue.
Renew online: You may renew materials online when it is not placed on hold. To renew, log in to Your Record, enter your patron ID and password (your default password is your ID no.), click on Borrowing, click on the item accession no., and click on renew.
Renew by phone: Please dial (03)856-5301 #1422
Q：I am unable to locate items on shelf.
One of the following may have happened :
A Checked-out
B To be shelvedMisplaced
C Misplaced
D Currently in-use
If you are unable to locate items you are looking for, fill out item information at the Circulation Desk, a librarian will place it on hold for you as soon as it is available, and notify you promptly.
Q：How can I borrow course assigned material? Can I borrow it overnight?
Course Reserves are available to faculty, staffs, and students affiliated with TCU or Tzu Chi Foundation ONLY. Two items may be checked out at a time. Reserves items borrowed will be counted towards your total items checked-out. Reserved item may be checked out for up to 3 hours, or you may check them out for an overnight loan 30 min. before the Circulation Desk closes, and it will be due 1 hour after the Circulation Desk opens the next day.
You may browse Course Reserves material through the Library website.
1.Library Catalog
2.Look for Course Reserves References
3.Follow by sorting department name, name of instructor, and title of course
Q：Are journals available for checking out?
The current issue of journals can be checked out 1 hour prior to closing for overnight loan, and is due 1 hour after the opening hour the next day. For teaching or research purposes, bound journals can be checked out up to 3 hours.
Q：Does the Library provide photocopy service? How do you charge?
The photocopy service is available on every floor. You may purchase a photocopy card at the Circulation Desk for NT$100, and the cost is NT$1 per print. The photocopy card you purchased can also be used in the libraries of Hualien Tzu Chi General Hospital, TCSH, and TCUST. Alternatively, you may also use your library card to print, at NT$1.5 per print.
Q：How do I know if the requested item is ready for pickup?
A Please dial (03)856-5301-1422 and ask a librarian
B The Library will notify you by email that the book you have placed on hold is now available, and will hold it up to 3 days.
C The information is updated by the librarian on the bulletin board by the Library entrance.
D You may check the Library website once the service is available.
Q：Where are the backfiles and other types of materials located?
1F: Chinese and Western reference collections, current journals, Chinese materials #0~300, newspapers of current and previous issues, maps, microforms, and course reserves
2F: Special collections for indigenous cultures, Chinese materials #400~900. and audiovisual materials
B1 Back issues of journals and Western material
Q：Why I am unable to receive notices from the Library?
A The Library server is temporarily out of order.
B University email server is temporarily out of order, or internet is down.
C Issues with your email service provider.
D Your email service provider automatically categorized our notification as junk mail. Please change your setting and remove the Library email address from your junk mail list.
E You have changed your email address and failed to update online or notify the Library of your new email address.
To avoid overdue fines, remember to stamp the due date when you check out.
Q：How can I receive updates on purchases I have recommended?
1.Please dial (03)856-5301#1422 and ask a librarian
2.Write to library@mail.tcu.edu.tw for information.
3.Log into Your Record on the Library website, enter your patron ID and password, click on reply on recommended material.
Q：Is TCUST Library open to external borrowers?
The TCU application process of external borrowers is different than TCUST. You would have to apply for an external borrower card to access the TCUST Library.
Q：I often receive a courtesy due notice which is sent to me prior to the due date, and I unintentionally shortened my loaning period by renewing right after receiving a notice. How do I identify the kinds of library notification email?
The notification email from the Library can be divided into two categories: courtesy due notice and overdue notice.
1.Courtesy due notice
i. Courtesy due notice is sent by the Library 7 days before overdue to remind you to return or renew the borrowed item/s.
ii. The Library will send 2 more notifications as reminder for you to return or renew the borrowed item/s: 3 days prior to the due date, and a day before.
iii. The new loaning period starts on the day following the day of renewal, not from the original due date.
iv. Items cannot be renewed if another borrower has placed a hold on those items.
2.Overdue notices: The Library will send an overdue notice by email on 1st, 3rd, and 7th day after the due date, and a paper notice of long overdue at the end of each semester.
Be certain that the email you have in your profile is the correct one, so you can receive all notification emails and avoid any overdue fee from incurring.
Q：My laptop has a wireless internet card installed, but is unable to connect to the internet.
1.First, make sure the driver for the wireless internet card has been installed, and set your Wi-Fi to on.
2.Click the Wi-Fi icon on the bottom right of your computer screen, select the option with the strongest Wi-Fi connectivity, and connect.
3.If everything is set up correctly and you still cannot receive any signal, it may be that where you are located has a weak signal. Access points are located in the center of each floor. Theoretically speaking, further away from the floor center, behind a concrete pillar or a large covering could significantly reduce signal strength. To have the best connectivity, please relocate to the center of the floor, or consult a librarian.
Q：If I forget password, what should I do?
Please ask the Circulation Desk for help.
Please dial(03)856-5301 #1422 for Tzu Chi University Library.
Please dial (03)857-2158 #561 for Tzu Chi University of Science and Technology Library.
Please dial (03)856-1825 #2121 for Hualien Tzu Chi General Hospital Library.
Tzu Chi University Library Address : No 701,sec 3, Zhongyang Rd. Hualien City, Hualien County 97004,Taiwan(R.O.C.) Phone : 886-3-8565301, ext 1422
Tzu Chi College of Humanilies and Social Science Library
Address :No. 67, Jieren St., Hualien, 97074. Taiwan (R.O.C) Phone : 886-3-8572677, ext 1470
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